From housekeeping to the front desk, Ethos helps hospitality teams deliver consistent, memorable guest experiences — with mobile-first training that’s easy to create, deploy, and track across every department and property.
Ethos supports hotels, resorts, and multi-property operators that know training isn’t just a back-office task — it’s the foundation of guest satisfaction and brand reputation.
Get new hires guest-ready in days — not weeks. Ethos delivers bite-sized, role-specific training that builds service confidence from day one.
See how training quality shows up in guest experience. Ethos links frontline knowledge to key performance drivers — like satisfaction scores, service recovery, and overall stay impressions.
Ethos highlights gaps in knowledge and confidence before they lead to poor guest experiences. Instead of waiting for complaints or negative reviews, you can step in early — and protect your brand reputation in real time.
Give employees access to short, structured lessons they can complete between shifts or during downtime — no in-person trainings, no disruption.
“Hospitality Marketing Solutions partnered with Ethos to take our Gold Key app to the next level. Ethos’ software enables us to deliver training that is faster, more focused and more effective than anything we’ve seen in this industry.”
– KATE FOSTER, PRESIDENT, HOSPITALITY MARKETING SOLUTIONS
Turn SOPs, service standards, and brand guidelines into mobile-friendly lessons in minutes — using your own video, photos, and property-specific walkthroughs. No LMS. No design bottlenecks.
Deliver tailored training for front desk, housekeeping, F&B, spa, or concierge — with AI helping recommend lessons based on employee role, location, and past performance. Your team sees exactly what they need to succeed.
Track training progress, confidence, and comprehension across properties and departments. Filter by location, job function, or individual to see who’s fully prepared — and who needs support — before it impacts the guest.
Whether you manage one hotel or fifty, Ethos makes it easy to deliver consistent training across locations — while still allowing each property to tailor content to their specific teams, systems, and workflows. Maintain brand standards without sacrificing operational flexibility.
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